Privacy Policy

Information You Provide

When you create an account, we collect your email address, password (encrypted), and any profile information you choose to provide. If you use Google OAuth, we receive your basic profile information from Google.

Video Content

We store the text prompts you provide for video generation and the resulting videos. This content is associated with your account and used to provide our services.

Usage Information

We automatically collect information about how you use our service, including pages visited, features used, and video generation statistics.

Payment Information

When you purchase credits, payment processing is handled by secure third-party providers. We do not store credit card numbers or sensitive payment details.

Content Moderation Information

We collect and process the following data as part of our content moderation systems: (i) Automated Analysis Data - text prompts analyzed for prohibited keywords (CSAM, explicit content, violence, hate speech), images analyzed using AWS Rekognition for nudity, minors, violence, gore, weapons, suggestive content, and other moderation labels, risk scores (0-200 scale) assigned to each content submission, and moderation decisions (blocked, warned, allowed); (ii) Violation Tracking - violation count per user account, timestamps of violations, severity classifications (LOW, MEDIUM, HIGH, CRITICAL), content previews (first 500 characters of flagged prompts), and flagged content type (CSAM_ATTEMPT, SEXUAL, VIOLENCE, HATE_SPEECH, etc.). Legal Basis: This processing is based on legitimate interests in platform safety and child protection (GDPR Article 6(1)(f)), legal obligation to prevent CSAM distribution (18 USC § 2258A), and contractual necessity to enforce Terms of Service. Retention: Moderation data is retained for 12 months for routine violations (with deletion rights for EU users), indefinitely for CSAM attempts (mandatory preservation for law enforcement), and 90 days after account termination for other violations. Third-Party Processors: We use AWS Rekognition (Amazon Web Services) to analyze images. AWS processes images on our behalf under a Data Processing Agreement. No images are retained by AWS after analysis. Your Rights: EU users have rights to access and rectify moderation data, EXCEPT for CSAM-related data or data under law enforcement preservation requests.

We use the information we collect to:

• Provide and improve our video generation services

• Process your requests and transactions

• Send service-related communications

• Ensure security and prevent fraud

• Comply with legal obligations

• Analyze usage patterns to improve user experience

• Detect, prevent, and investigate violations of our Terms of Service, including CSAM, explicit content, and other illegal material

• Maintain violation counts and enforce our 3-strike account termination policy

• Report CSAM to the National Center for Missing & Exploited Children (NCMEC) as required by 18 USC § 2258A

• Cooperate with law enforcement investigations by preserving and disclosing flagged content and account data

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest

• Secure password hashing using bcrypt

• Regular security audits and updates

• Limited access to personal data on a need-to-know basis

• Secure hosting infrastructure with regular backups

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• With service providers who assist in operating our platform (e.g., hosting, analytics)

• When required by law or to respond to legal process

• To protect our rights, privacy, safety, or property

• With your explicit consent

• With the National Center for Missing & Exploited Children (NCMEC) when we detect CSAM (mandatory under federal law 18 USC § 2258A)

• With law enforcement agencies when required by legal process or voluntary cooperation in child safety investigations

• With third-party moderators or safety contractors assisting with content review

You have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your account and data

• Export your data in a portable format

• Opt-out of marketing communications

To exercise these rights, please contact us at privacy@aiveed.io

We use cookies and similar technologies to:

• Keep you logged in

• Remember your preferences

• Analyze site usage and performance

• Provide security features

You can control cookies through your browser settings, but disabling cookies may limit functionality.

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

AIVeed.io is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the service. Your continued use after changes constitutes acceptance of the updated policy.